Care that continues after handover
Your home journey does not end on handover day. Our post-handover care service gives owners a clear place to raise questions and request support.
Owner loginA clear path for owner support
Post-handover questions can range from practical home information to items that need attention. Our care process is designed to help you identify the right next step and keep your request in one place.
Use the owner portal to access your account and begin a support request, or contact our team if you need help getting started.
Contact our team
Post-handover services
Choose the service that best matches your question or request.
Home information
Find guidance for understanding the information provided with your new home and where to locate key documents.
Access owner portalMaintenance requests
Log an item that needs review so the care team has the details required to assess your request.
Submit a requestGeneral support
Need help knowing where to begin? Contact our team with your post-handover question.
Get in touchSign in to your owner account
Access your owner portal to review available information and start a post-handover support request.
If you do not yet have your login details, please contact our team for assistance.
Need login help?Help us understand your request
When you contact us, include your property address, the area of the home your question relates to, and a concise description of the item. Clear details help us direct your request appropriately.
Where relevant, keep any supporting information ready to share with the care team.
Go to owner login
Need support with your home?
Log in to the owner portal to start your request, or contact our team if you need help.
Owner login Contact us